Story out of Victoria, British Columbia:
A Victoria widow is outraged over Apple's demand that she obtain a court order to retrieve her dead husband's password so she can play games on an iPad.
"I thought it was ridiculous. I could get the pensions, I could get benefits, I could get all kinds of things from the federal government and the other government. But from Apple, I couldn't even get a silly password. It's nonsense," 72-year-old Peggy Bush told Go Public.
Bush lost her husband David to lung cancer in August. The couple owned an iPad and an Apple computer. Bush knew the iPad's log-in code, but didn't know the Apple ID password.
So when her card game app stopped working, the family tried to reload it and realized it couldn't be done without the password.
That's when her daughter Donna Bush called Apple to ask if it could help retrieve the password or reset the account.
"I just called Apple thinking it would be a fairly simple thing to take care of, and the person on the phone said, 'Sure, no problem. We just need the will and the death certificate and to talk to Mom.'"
But when Donna called back along with her mother and the requested information, she said, customer service had never heard of her.
After many phone calls and two months of what she describes as the "runaround," Donna provided Apple with the serial numbers for the items, her father's will that left everything to his wife, Peggy, and a notarized death certificate — but was told it wasn't enough.
"I finally got someone who said, 'You need a court order,'" she said. "I was just completely flummoxed. What do you mean a court order? I said that was ridiculous, because we've been able to transfer the title of the house, we've been able to transfer the car, all these things, just using a notarized death certificate and the will." Cont.
Story from - CBC News
Image from - Pixabay
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