Well, as long as an HBO movie won a shiny award, I'm sure those vets will be fine...
At least 23 veterans, troops or family members who called the Veterans Crisis Line in fiscal 2014 were transferred to a voicemail system and their calls never returned, according to a Veterans Affairs Department Inspector General report.
The VA watchdog's investigation into the hotline's performance launched last year also found that the centers responsible for the voicemail errors, who were contractors hired to provide backup services when the VA-run Crisis Line is operating at peak, may not have trained their counselors adequately to answer calls from those experiencing a mental health crisis.
The Veterans Crisis Line was established in 2007 to address the growing problem of suicide among veterans and service members. It has fielded more than 2 million calls and is credited with saving more than 50,000 lives. An HBO documentary highlighting the life-and-death drama of the VA suicide hotline efforts won an Oscar last year. Cont.
Story from - Military Times
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